Technical Support Engineer

Tasks

• Provide technical support and troubleshooting assistance to customers in both English and Japanese language.
• Collaborate with crossfunctional teams to resolve complex issues and ensure customer satisfaction.
• Document and escalate unresolved technical issues to appropriate internal teams for further investigation.
• Conduct training sessions and create support documentation to assist users in navigating and utilizing banking software.

Requirements

• BCS BCA MCS MCA BE (IT / Computers / Electronics)
• Minimum 2 years of experience required.
• Handson experience of Linux and Windows Server operating systems
• Handson experience in RDBMS (e.g. MySQL SQL Server DynamoDB Oracle etc.
• Excellent troubleshooting and problemsolving skills.
• Excellent communication and documentation skills.
• Should be well versed with ITSM/ITIL Framework
• One or more skills mentioned below.
• Hands on knowledge of configuring hardware and networking components (such as Servers Storage Devices Switches Routers Load Balancers etc.)
  OR
• Experience working in cloud technologies (such as AWS Azure etc.)
  OR
• Basic knowledge of Information Security Systems (such as Firewall AntiVirus Data Encryption Technologies ACL etc.)
  OR
• Proficient in programming languages consisting of OOPS concepts

Shift Details:

1st Shift: 6am to 3pm

2nd Shift: 2pm to 11pm

3rd Shift: 10pm to 7am

There will be rotational shifts. Shifts change tentatively after a months gap
depending upon the work situation.