Overview:
The Front Desk Executive (Sales) plays a crucial role in our organization as they are the first point of contact for potential clients. They are responsible for creating a positive first impression and providing excellent customer service to ensure a seamless sales process. The role requires strong communication organizational and multitasking skills to effectively manage front desk operations while assisting the sales team.
Key Responsibilities:
- Greet and welcome clients and visitors with a positive helpful attitude
- Assist in maintaining a tidy reception area and sales showroom
- Manage incoming calls and redirect them to the appropriate sales personnel
- Provide basic and accurate information inperson and via phone/email
- Receive sort and distribute daily mail/deliveries
- Assist in organizing sales and marketing materials
- Conduct followups to ensure customer satisfaction and gather feedback
- Coordinate with the sales team to support their administrative needs
- Assist in organizing sales events and appointments
- Handle customer inquiries and resolve any salesrelated issues
- Maintain updated knowledge of company products and services
- Contribute to a positive team environment
- Assist in any other sales support tasks as needed
- Attend and participate in sales meetings and training sessions
- Prepare sales reports and documentation as required
Required Qualifications:
- Proven work experience as a Front Desk Executive or similar role
- Proficiency in Microsoft Office suite (Word Excel Outlook)
- Excellent verbal and written communication skills
- Strong customer service and sales orientation
- Ability to manage multiple tasks while maintaining attention to detail
- Professional appearance and strong work ethic
- High school diploma or equivalent; additional certification in Sales will be an advantage
- Ability to maintain a friendly and professional demeanor at all times
- Ability to remain calm and courteous under pressure
- Basic understanding of sales principles and customer service practices
- Ability to handle sensitive information with confidentiality
- Knowledge of basic administrative and clerical procedures
- Ability to adapt and solve problems in a fastpaced environment
- Experience with CRM software is a plus
- Ability to work independently and as part of a team
sales,organization,sales support,multitasking,administrative,organizational,verbal and written communication,customer service,microsoft office suite,communication,crm software,clerical