Customer Care Executive Fresher

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email or chat in a timely manner
• Resolving customer issues and escalating to the appropriate team when necessary
• Handling customer complaints with empathy and professionalism
• Providing information about products and services
• Processing orders forms and requests
• Keeping records of customer interactions and transactions
• Communicating and coordinating with internal departments
• Following up on customer interactions
• Identifying and assessing customers needs to achieve satisfaction
• Researching required information using available resources
• Maintaining a positive empathetic and professional attitude toward customers
• Meeting personal/team targets while maintaining high customer service standards
• Contributing to team efforts to achieve company goals
• Participating in training and development sessions
• Maintaining a working knowledge of products and services

Required Qualifications:

• High school diploma or equivalent
• Excellent communication skills both verbal and written
• Ability to remain calm and courteous under pressure
• Strong problemsolving abilities
• Empathetic and patient approach to customer interactions
• Ability to multitask and manage time effectively
• Computer literacy and familiarity with CRM systems
• Willingness to work flexible hours
• Customer service orientation
• Ability to work well in a team environment
• Attention to detail and accuracy
• Understanding of the companys products and services
• Positive attitude and a desire to help others
• Ability to adapt to a fastpaced and dynamic environment
• No prior experience required

problem-solving,communication,crm systems,multitasking,product knowledge,empathy,computer literacy,flexible hours,customer service,teamwork,attention to detail,time management