Overview:
The Customer Relationship Executive plays a crucial role in enhancing customer satisfaction and loyalty by managing customer inquiries resolving issues and maintaining positive relationships. They are responsible for ensuring a seamless customer experience and driving business growth through effective customer engagement.
Key Responsibilities:
- Manage and respond to customer inquiries via various communication channels.
- Build and maintain strong longlasting customer relationships.
- Address customer concerns and resolve any issues or complaints in a timely manner.
- Identify and assess customers needs to achieve satisfaction and provide relevant solutions.
- Collaborate with internal teams to ensure a seamless customer experience.
- Prepare regular reports on customer satisfaction feedback and inquiries.
- Implement strategies to retain and upsell to existing customers.
- Conduct customer outreach initiatives to gather feedback and improve services.
- Provide product/service information to customers and promote new offerings.
- Meet individual and team targets for customer satisfaction and retention.
Required Qualifications:
- Bachelors degree in business administration marketing or a related field.
- Proven experience in a customer service or sales role.
- Excellent communication and interpersonal skills.
- Strong problemsolving and negotiation abilities.
- Ability to handle difficult or irate customers with professionalism.
- Proficiency in CRM software and MS Office.
- Good understanding of sales principles and customer relationship management.
- Ability to work effectively in a fastpaced and dynamic environment.
- Strong organizational and time management skills.
- Adaptability and willingness to learn new technologies and processes.
communication,customer service,negotiation,sales,customer experience