Customer Care Executive - Fresher

Customer Care Executive Fresher

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email and chat
• Resolving customer issues and escalating complex cases to senior team members
• Understanding and addressing customer needs and concerns
• Providing accurate valid and complete information to customers
• Handling customer complaints in a professional and empathetic manner
• Managing and updating customer accounts and records
• Assisting in product or service inquiries and sales
• Coordinating with other departments to resolve customer issues
• Participating in training sessions to improve customer service skills
• Maintaining a positive empathetic and professional attitude towards customers

Required Qualifications:

• Bachelor s degree in any field
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Ability to multitask and prioritize tasks effectively
• Basic computer proficiency and data entry skills
• Demonstrated ability to work in a team environment
• Empathy and patience when dealing with customers
• Ability to adapt to changing customer inquiries and concerns
• Willingness to learn and apply new information
• Available to work flexible hours including weekends and holidays

communication,multitasking,teamwork,empathy,customer service skills