Draftsman

Job Description: We are looking for a Contact Center Representative to join our team at RasGas Company Limited in Doha, Qatar. As a Contact Center Representative, you will be responsible for providing excellent customer service to our clients and handling inquiries, feedback, and complaints over the phone, email, and chat. This position is ideal for individuals who are energetic, resourceful, and have strong problem-solving and presentation skills. Responsibilities: - Answer incoming calls, emails, and chat messages from clients and customers - Provide accurate and timely information regarding products, services, and company policies - Resolve customer issues and escalate complex cases to the appropriate department - Maintain a positive and professional attitude when dealing with customers - Meet and exceed customer satisfaction goals and metrics - Assist in training new team members as needed Requirements: - High school diploma or equivalent - Excellent communication skills in English (additional languages are a plus) - Proficiency in using computers and customer service software - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and ability to think on your feet - Previous experience in customer service is a plus but not required Benefits: - Training and professional development opportunities - Company-provided equipment - Employee discounts on products and services - Embrace creativity in a culture that values fresh ideas and inventive solutions