Production Support - Pune

Hiring for Production Support role for one of our client based at Pune location

Below are the details:

Exp 7yrs

LocationPune

7 years of experience in Managing Support / Sustain projects in DWH / Big Data Support projects

Oversee the daytoday operations of the Technical Support Team

Act as a SPOC for all stakeholders (customer and internal) who will take accountability of delivery and customer satisfaction.

Act as a mentor and provide oversight coaching and training to technical support staff.

First point of contact for all escalations.

Track SLAs and report the same as part of WSRs.

Should understand shift management roasters and be able to work in onsite offshore model (multi geo support team)

Well versed in release and change management process.

Onboard all new technical support team members and work in review and creation of SOPs for recurring issues

liaising with team members management and clients to ensure projects are completed to standard.

Should have excellent written and vermal communication skills and experience in managing communications for Critical Incident management Problem management release and change coordination.

Should have good understanding of DWH processes knowledge of GCP ecosystem or any cloud would be added advantage.

EXPERTISE AND QUALIFICATIONS

Managing Support / Sustain projects in DWH / Big Data Support/ Cloud based data support projects.

Take accountability of delivery and customer satisfaction Track SLAs and report the same as part of WSRs.

Good understanding of DWH processes knowledge of the GCP ecosystem or any cloud would be an added advantage.

Hiring for Production Support role for one of our client based at Pune location Below are the details: Exp - 7+yrs Location-Pune 7+ years of experience in Managing Support / Sustain projects in DWH / Big Data Support projects Oversee the day-to-day operations of the Technical Support Team Act as a SPOC for all stakeholders (customer and internal) who will take accountability of delivery and customer satisfaction. Act as a mentor and provide oversight, coaching, and training to technical support staff. First point of contact for all escalations. Track SLAs and report the same as part of WSRs. Should understand shift management roasters and be able to work in onsite offshore model (multi geo support team) Well versed in release and change management process. On-board all new technical support team members and work in review and creation of SOPs for recurring issues liaising with team members, management, and clients to ensure projects are completed to standard. Should have excellent written and vermal communication skills and experience in managing communications for Critical Incident management, Problem management release and change coordination. Should have good understanding of DWH processes, knowledge of GCP ecosystem or any cloud would be added advantage. EXPERTISE AND QUALIFICATIONS Managing Support / Sustain projects in DWH / Big Data Support/ Cloud based data support projects. Take accountability of delivery and customer satisfaction Track SLAs and report the same as part of WSRs. Good understanding of DWH processes, knowledge of the GCP ecosystem or any cloud would be an added advantage.