Special Requirements (if any):
Shift working time or nonworking time standby may be scheduled and per location request short term domestic or overseas travel may be required Shift/standby allowance and travel expenses are to be determined case by case
Job Description:
- Provide remote or onsite technical support for Company projects in presales implementation and postsales phases.
- Perform onsite or remote technical service of solution consultant project delivery routine technical support for existing projects as well as handling urgent business requests and issues from customers
- Compose and maintain technical documents and reports as required
- Per project need short term travel to customer location (domestic or overseas) may be required
Job Requirements:
- 5 years of work experience in middle or largescale IT network planning maintenance tunning and troubleshooting
- Fluent in English listening speaking reading and writing favourable Mandarin listening and speaking normal reading and writing Mandarin at least can handle daily work
- Solid knowledge and rich experience in ICT (internet communication technology) such as network device TCP/IP protocol and routing switching global networking optimization and acceleration and etc.
- Able to lead the team for service delivery and problem solving able to provide expert support to other engineers
- Good customer focus service awareness communication and coordination skills
- SDWAN knowledge and experience is a plus
- Work experience in global or local leading ICT companies is a plus
- Experience of working with China companies is a plu
Remote Work :
No