L2 Support

HI Fulltime or LongTerm Contract

Very Urgent Fill

Title: L2 Infra Support (Devops Infra)
Location: Omaha NE (5 Days Onsite)

Job Description:
8 years experience in application support Middleware support and production support with strong
troubleshooting capabilities
Experience with using ITIL change incident and problem management processes.
Resolve critical production issues by leading major incident calls engaging proper teams and driving root
cause analysis.
Solve and debug system components to resolve technical issues in complex and highly regulated
environments comprised of onprem and cloud applications and services.
Hands on experience with monitoring and alerting processes in distributed cloud and microservices based
environments.
Collaborate both within the team and across teams to resolve application issues and advance as needed.
Create modify and monitor dashboards to better catch potential issues and aide in observability.
Support weekly and weekend oncall rotation as scheduled.
Good verbal and interpersonal skills communicating openly with the team members and stakeholders
Solid ability to gather and analyze project requirements and translate them into technical specifications and
own the implementation.
Resolve critical application alerts in a timely fashion including production issues across the environment
ingress/egress points.

Technical qualifications:
Hands on experience in Unix/Linux windows
Hands on experience with Middleware technologies (Apache IHS WAS MQ Tomcat JBoss etc.)
Hands on experience with Devops and tools
Familiarity working with relational/nonrelational databases.
Solid understanding and hands on experience with Azure cloud
Hands on experience with Cloud technologies red hat OpenShift Kubernetes AKS EKS cluster
administration and build
Experience deploying applications on WebSphere Application Server/Tomcat/JBoss or Cloud
Experience with monitoring tools Splunk AppDynamics Dynatrace
Infrastructure build engineering experience middleware OpenShift Azure cloud
Good to have understanding and experience with Ansible Terraform Bitbucket
Good understanding of network topologies and troubleshooting network related issues
Hands on experience with triaging application issues network issues and OS performance issues