Executive Secretary

Workplace Options is the world s largest independent wellbeing solutionsleader that supports individuals to become healthier, happier andmore productive, both personally and Service centers in the ,Canada, , Ireland, Portugal, France, Belgium, UAE, Singapore,Japan, China, India and Indonesia support more than 75 millionemployees across 116,000 organizations and more than 200 countriesand AtWPO, you will be joining a team that is committed to improvingemployee wellbeing around theWorkplace Options hasexcitingfull-timeandpart-timeopportunitiesfor EAP Counsellors in Leicestershire to join our counselling Thesewould either be hybrid or fully remote positions (depending on yourlocation). The shifts that we currently have available are eveningshifts with 7:30pm, 9:30pm or 12am Our counselling departmentprovides counselling services on a global scale includingtelephonic support, structured telephonic counselling andapplicable resourcereferral Responsibilities: Providetelephonic counselling, in-the-moment support and crisis telephonicmanagement in a supportive, ethical and professional manner whilemaintaining Adhereto the ethical, therapeutic and legal standards, which governservice delivery, as well as policies, procedures and laws, whichapply to the organization and country, as Appropriatelyrefer clients to external resources or within WPO as part of ourholistic Maintainclear clinical and task-oriented documentation in case management Possessgenuine listening skills and can provide short-term clinicalinterventions such as CBT, Motivational Interviewing andsolution-focused Abilityto work with clients presenting with substance abuse, situations ofcrisis, mental health symptoms and/or family/relationship-relatedconcerns impacting personal or work Developclear and concise treatment plans for clients with various session Assessclients thoroughly to ensure short-term counselling Follow-throughwith additional tasks as identified by the clinical management Passionateabout providing support to clients from anywhere in the Culturallysensitive to our clients and flexible using a telephonicinterpreter as Competentin using our various methods of contact telephone, video, email,text and live Flexiblewith regards to schedule may be required to work some shiftsoutside regular shift hours to support the needs of the businessand client volume