Customer Support Executive - WebChat
Posted on :
07-06-2024
Employer Active
1 Vacancy
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Job Description
- Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook
- Messages, Twitter & Instagram) and provide product and service information by resolving product and service problems.
- Generate sales leads that develop into new customers
- Improve customer service experience and help create engaged customers
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Maintain an orderly workflow according to priorities
- Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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