Client Support Specialist

• Establish manage and maintain healthy business relationships with new and existing clients.
  
• Communicate and respond to customers through various channels.
  
• Ensure customer satisfaction and provide professional customer concerns.
  
• Work closely with the internal teams to address customer concerns and inquiries.
  
• Facilitate the consolidation of required documents and materials needed in fulfillment of clients requirements.
  
• Consistently and regularly update customer and account information in the internal system.
  

• Ensures that daily administrative tasks are delivered and executed with due diligence.
  
• Provide clear and regular updates to internal and external stakeholders.
  
• Must be able to troubleshoot and initiate solutions in case of project challenges and escalating concerns to concerned parties if need be.
  
• Provide general administrative support to Account Managers.
  

Requirements

• Excellent verbal and written interpersonal presentation and communication skills.
  
• Can must be willing to work onsite if required but will otherwise have the flexibility to work from anywhere
  

Benefits

WORKING IN DIGITAL MADE REFRESHING

SPARK PERSONAL BREAKTHROUGHS

• Unplug recharge and relax with a generous set of paid leaves you can use any way you want from catching up with friends and family gatherings to pursuing your passion or giving back to the community.
  
• Take care of yourself physically with comprehensive HMO & life insurance as well as mentally through our mental health and nutritionist support services.
  

BREAK THROUGH WORKING NORMS

• Level up on efficiency through Digital 1st equipment tools and systems.
  
• Engage immerse and connect with people across the agency in our exciting employee programs.
  
• Create breakthroughs anywhere and everywhere with our WorkFromAnywhere setup.
  

ACHIEVE CAREER BREAKTHROUGHS

• Take charge of your career and unlock your best self through regular appraisals and growth discussions.
  
• Grow your skills with internal learning programs and companysponsored training.
  
• Celebrate breakthrough work and performance through our employee recognition programs.