Responsible for collecting based on agreed upon criteria with client;
Responsible for calling emailing & making payment arrangements with customers;
Liaise with customers on a timely basis execute collection activities reconcile and track daily/monthly AR balance accounts with customer records;
Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues discrepancies and short payments;
Collaborate with various internal business functions such as Billing Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives;
Escalate unresolved issues to management timely and follow through issues until final resolution;
Be proactive and innovative with ideas to improve service / deliverables to the client.
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