QA Production Manager QA Email Marketing

Job Title: QA Production Manager / QA Email Marketing

Location: Newark NJ

Duration: 6 months Contract

LOCAL RATES: $72 Hourly (Hybrid Option for local candidates)

REMOTE: $66 Hourly (Remote option for nonlocal candidates)

Key responsibilities include:

Endtoend QA of email and push notification campaigns including copy links and rendering across devices and customer types (current member prospect etc.)

Ensure customer lists criteria is correct and enforce segmentation best practices

Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time

Triage any issues and find quick resolutions to issues where the root cause may be an email push or customer segment built by the marketing operations team

Work with customer service and IT to address escalation issues bugs and support requests are addressed in a timely manner

Maintain an accurate and current QA checklist for marketing operations team members and business partners

Test and troubleshoot email templates to ensure the rendering of static and dynamic content

Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues

Manage daily/weekly progress reporting and defect resolution tracking. Report on overall QA process findings and insights to understand trends

Drive efficiencies in campaign execution through QA process and improvements

Champion the QA process to ensure high campaign production standards define test procedures and modify to meet evolving needs

Basic Qualifications

Minimum of 25 years of experience in digital marketing or production

Expertise in managing and prioritizing multiple projects with a great attention to detail

Bachelors Degree in Business Marketing Communication Technology Field or related field of study

Strong organizational and communication skills with proven ability to handle multiple projects in a fastpaced environment and ability to collaborate with crossfunctional teams

Technically capable excellent communicator and a desire to improve processes

Strong analytical capability and a solid understanding of success metrics

Proficient knowledge of MS Office

Working knowledge and understanding of HTML

Preferred Qualifications

Hands on experience executing emails with Salesforce/Exact Target or similar ESPs (Email Service Providers)

Moderate to advanced HTML skills and a general understanding of email development

Moderate to advanced experience with Project Management tools such as JIRA

Basic SQL experience and familiarity with queries