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In the competitive landscape of Europes automotive market the Sales Training Department of BYD Europe is committed to excellence by crafting tailored forwardthinking training initiatives. These initiatives seamlessly meld BYDs innovative spirit with Europes diverse automotive culture. Our mission is to empower our NSCs dealership partners key accounts and our dedicated internal teams with the vision of BYD Group and its brands providing product and technology knowledge that aligns with our customer experience strategies. Through continuous collaboration technological integration and market adaptability we strive to establish BYD Group with its excellent automotive brands in Europe all while championing unparalleled customer experiences.
Your Role
As the Regional Sales Excellence Specialist Benelux you will play a critical role in ensuring that our Benelux customerfacing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences. Our main goal is to empower European sales teams at all levels with a focus on customer service and sales objectives.
You will localize optimize and deliver sales training materials and content to ensure that our digital retail and dealerbased sales teams have the necessary knowledge skills attitudes and behaviors required to deliver excellence at every stage of our customer journey for passenger cars from initial lead inquiry through to vehicle delivery and customer loyalty retention.
You will be expected to develop and execute highquality and impactful sales training for each of our New Energy Vehicle (NEV) models available in Europe. The training will be delivered inperson or virtually online. As a result this position requires a comprehensive understanding of how to effectively develop teams and individuals to deliver an exceptional customer experience.
You will also be deeply engaged with frontline sales sales activation events and other relevant projects to ensure that the skills and knowledge delivered in the training are uptodate and beneficial to the sales activities happening in the field.
In addition to the above you will also assume the role of Regional Training Partner in the Benelux. This particular role requires close coordination with the sales network development and relevant teams in the NSC.
You will be a member of the European Customer Experience Department and report directly to the European Sales Excellence Manager.
Your Tasks
Key Objectives
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Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Full Time