Senior ociate - Workplace Tech
Posted on :
29-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- isting the EUC Team Lead with monitoring the call queue, prioritising & keeping VIP users updated, reconciling user accounts, etc.
- Maintain compliance with the agreed service & change deliverables as well as risk & security policies and procedures.
- To own the progress of the call from inception to resolution and keep customers informed of the progress of their reported incident and requests.
- Ensure that incidents and requests are handled according to our EUC Services SLA’s.
- Guarantee that the end to end ownership of issues is managed to the satisfaction of the customer.
- Mentoring other EUC Engineers in the team, acting as an internal escalation point and coach to junior members of the team.
- Manage your Stakeholders to ensure the provision of first cl customer support
- Maintain a close working relationship with other team members within Service Operations resolver teams
- Prioritise & escalate problems based on the business impact and reported problems.
- Regularly report the current status of the EUC operation
- Identity and pursue new ways to improve the efficiency and performance of the EUC team
- Work on call as part of a rota when required
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
