Product Specialist
Posted on :
02-10-2024
Employer Active
1 Vacancy
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Job Description
- Technical Support: Provide Tier 1 technical support to end-users by diagnosing and resolving software-related issues. ist users in setting up, configuring, and troubleing software applications, ensuring seamless product functionality.
- Product Design Participation: Collaborate with product design teams to provide insights from a technical support perspective, contributing to the enhancement of product features and usability. Offer feedback on potential improvements based on user feedback and technical ysis.
- Product Implementation: Lead product implementation efforts both on clients' premises and online, ensuring successful integration and functionality. Work closely with clients to understand their specific needs and customize product solutions to meet their requirements effectively.
- Customer Service: Deliver high-quality customer service by addressing user inquiries and concerns in a friendly, professional, and timely manner. Maintain a positive and patient attitude while isting users with product-related technical issues.
- Ticket Management: Create, update, and manage service tickets to track and doent support issues related to product implementation and technical support. Ensure timely resolution of tickets within elished SLAs.
- Doentation: Maintain detailed records of user interactions, technical issues, and solutions provided. Contribute to the knowledge base by doenting common product problems and solutions.
- Policy Adherence: Follow elished department policies and procedures for handling service requests, product implementation, and technical support. Adhere to IT security policies to ensure data integrity and user privacy.
- Continuous Learning: Stay updated on new product features, technologies, and IT best practices relevant to product implementation and support. Participate in training and development opportunities to enhance technical ss and contribute effectively to product design discussions.
Employment Type
Full Time
Department / Functional Area
Key Skills
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