Mandarin Customer Service IT Helpdesk

Our client:

Founded over 27 years ago and are the worlds largest Education Seminar company. Host and produce 500 entrepreneurial events across 37 countries including Australia New Zealand Singapore Malaysia South Africa the USA Europe the Middle East South America and the UK. Also provide the key to personal and business success creates lifechanging experiences with the worlds best Leaders & Disruptors in Personal Development Business Marketing Tech & Startups Politics Sports & Entertainment and more.

Job Responsibilities:

• Provide accurate advice and information to customers based on their enquiries.
• Resolve product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
• Responding quickly and efficiently to company general enquiries on Helpdesk WhatsApp WeChat Email Telegram Facebook Discord and/or other social platforms.
• Collaborate with other teams/managers to discuss possible improvements to customer service or other areas.
• Handle customers complaints / feedback and update to management.
• Prepare product or service reports by collecting and analyzing customer information
• Following customer support & communication procedures guidelines and policies.
• Support the company in a variety of administrative clerical and managerial tasks.
• Answer calls.

Job Requirements:

• At least 1 years experience as a Customer Support Specialist or similar CS role
• Fluent in English and Mandarin
• Familiarity with IT troubleshooting and support is a plus
• Experience using helpdesk software and remote support tools
• Understanding of how CRM systems and mobile applications work
• Excellent communication and problemsolving skills
• Multitasking abilities
• Patience when handling tough cases and critical thinking skills
• Diploma/ Degree in Information Technology / Computer Science or relevant

Remuneration:
MYR 3000 MYR 4500

Working Hours:
Mon Fri 9 am 6 pm (May occasionally be required to work overtime or on weekends for events)

Location:
Dataran Prima

Consultant In Charge:
Phoebe Loke 6
Hazel Yee 60

Confirmed staff eligible with Medical Insurance and Optical/Dental allowance

Remote Work :

No