Service Engineer

Job Summary: The Service Engineer will be responsible for providing technical support and maintenance services for the company's products and equipment. This includes installation troubleshooting repair and preventive maintenance. The Service Engineer will work closely with clients to ensure their equipment operates efficiently and effectively delivering high levels of customer satisfaction.

Key Responsibilities:

1. Installation and Commissioning:

   • Install and commission new equipment at client sites according to specifications.
   • Ensure all installations meet safety and operational standards.

2. Troubleshooting and Repair:

   • Diagnose and resolve technical issues with equipment.
   • Perform repairs and replace faulty components as needed.
   • Provide onsite and remote support to clients experiencing equipment issues.

3. Preventive Maintenance:

   • Conduct regular preventive maintenance on equipment to ensure optimal performance.
   • Develop and implement maintenance schedules and procedures.

4. Customer Support and Training:

   • Provide technical support and training to clients on equipment operation and maintenance.
   • Respond promptly to customer inquiries and provide solutions to technical problems.
   • Maintain strong relationships with clients to ensure high levels of customer satisfaction.

5. Documentation and Reporting:

   • Maintain accurate records of service activities including maintenance logs service reports and parts inventory.
   • Prepare detailed reports on equipment status repairs and maintenance activities.
   • Communicate effectively with the service team and management regarding service issues and solutions.

6. Quality Assurance and Compliance:

   • Ensure all service activities comply with company policies industry standards and regulatory requirements.
   • Participate in quality assurance programs and continuous improvement initiatives.