Desktop Support Engineer

We are searching for a solutionfocused desktop support technician to provide our employees with handson systematic support. The desktop support technician should receive ITrelated concerns and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.

Tasks may include but are not limited to:

• Provide first/second level contact and problem resolution for customer issues.
  

• Work with Third Party Vendors to remediate complex AV issues as needed.
  

• Provide timely communication on issue status and resolution.
  

• Maintain ticket updates for all reported incidents.
  

• Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
  

• Should have basic knowledge of Mac operating system to support Apple pc users.
  

• Install upgrade support and troubleshoot for printers computer hardware.
  

• Performs general preventative maintenance tasks on computers laptops printers.
  

• Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
  

• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
  

• Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
  

• This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
  

Requirements

Essential Skills (behavioural/technical/ language skills)

• Bachelor s Degree or equivalent in Computer Science or related field.
  
• CompTIA A Microsoft Certified Professional (MCP) or better.
  
• Minimum of 18 months years of IT experience.
  
• Windows 710 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise antivirus solutions Helpdesk ticketing systems.
  
• Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
  
• Proven analytical troubleshooting and problem solving skills.
  
• Proven ability to multitask effectively determine priorities and meet SLA s.
  
• Excellent communication relationshipbuilding and internal customer service skills.
  
• Adaptable and flexible in a fastchanging industry and work environment.
  
• Willing to work offhours and weekends when required for projects or emergency support.