Administrative Assistant Customer Support

Company Overview: Join our vibrant startup located in the heart of Bangkok dedicated to producing sustainable beverages that promote health and wellbeing. At Radach & Family Organics (Sai Yok Springs Alma Coco) we operate with a flat organizational structure that fosters collaboration creativity and individual growth. We are committed to diversity inclusion and creating a positive impact through our products and practices.

Position Overview: We are seeking a proactive and organized Administrative Assistant / Office Admin to support our growing team. This role offers an exciting opportunity to contribute to the efficient operation of our office while gaining valuable experience in a dynamic startup environment. As an Administrative Assistant you will play a key role in ensuring smooth office operations and providing administrative support across various functions.

Tasks

• Manage and coordinate administrative duties including managing calendars scheduling meetings and handling correspondence.
• Maintain office supplies and equipment ensuring availability and functionality.
• Assist in organizing company events team meetings and other gatherings.
• Handle incoming calls and inquiries directing them to the appropriate personnel.
• Handle incoming customer inquiries via various channels such as phone calls emails live chat and social media and provide accurate and timely information to address customer questions concerns or issues.
• Listen to customer complaints or issues empathetically investigate the situation and work towards resolving the problem to the customers satisfaction.
• Assist customers in placing orders processing returns or exchanges and tracking shipments. They ensure accuracy in order details and provide updates on order status as requested.
• Update customer accounts with relevant information such as interactions transactions and preferences.
• Assist customers with billing inquiries payment processing and resolving billing discrepancies.
• Follow up with customers to ensure that issues have been resolved satisfactorily and to gather feedback on their experience with our products.
• Help maintain office policies and procedures ensuring compliance and efficiency.
• Collaborate with other team members to support projects and initiatives as needed.
• Contribute to creating a positive and inclusive office culture.

Requirements

• Proven experience as an Administrative Assistant Customer Service or similar role is preferred.
• Excellent organizational and time management skills.
• Proficiency in MS Office (Word Excel Outlook) and familiarity with office equipment.
• Strong verbal and written communication skills in both Thai and English.
• Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
• A proactive and resourceful approach to problemsolving.
• Strong attention to detail and accuracy.
• Ability to work independently with minimal supervision and as part of a team.

Benefits

• Opportunity to work in a supportive and inclusive startup environment that encourages personal development and growth.
• Competitive salary and benefits package incl. 1000 THB BTS credit and 2500 THB monthly food allowance at our clients.
• Flexible working hours and a positive worklife balance.
• Exposure to the exciting and growing sustainable beverage industry.
• Opportunity to contribute to a missiondriven company focused on sustainability and innovation.

Application Process: If you are a motivated individual with a passion for organizational efficiency and a desire to support a dynamic team in a startup environment we encourage you to apply. Please submit your resume and a cover letter explaining your qualifications and interest in the position.

Join us and be part of a team committed to making a difference through sustainable practices and delicious beverages. We look forward to welcoming you to our team!