Technical Support Specialist

We are expanding our global worldclass support function with a technical support specialist in our Stockholm office. We are looking for a selfdriven and curious team member who thrives in a fastgrowing and agile environment!

About the role

You will join our team in Stockholm and be part of our global support team which also includes colleagues from our offices in Boston and Sydney. This is a collaborative and friendly team with a strong cando mentality.

In this role you are responsible for managing all incoming Funnel user queries together with your colleagues. The support team works continuously to share insights with the rest of the organization as well as contribute to building smart solutions to eliminate the need for support.

Some tasks and responsibilities:

• Helping business customers troubleshoot the product and usage

• Triage a wide range of requests and safely courier the information to the right team (e.g. Development Product Customer Success Solution Consulting Finance)

• Work closely with the Development team to make sure we come up with the best solutions for our customers

• Lead and participate in crossorganizational initiatives to make Funnel a better product

• Look after the knowledge base making sure each Business plan has relevant content and that it can be surfaced easily

• Elevate burning issues and emerging trends in the business in a way that makes it easy to understand and take action

Who you are

Serviceoriented you get energy from helping customers and solving their issues. With your ability to put yourself in someone elses position you can see things from their point of view and adjust your approach depending on the customer.

Challenging you dare to challenge customers colleagues and yourself ask the right questions and be transparent if something does not work.

Collaborative you are a team player and enjoy crosscollaboration with other departments and offices.

Curious you love learning and want to understand how the product works improve and find new ways of working and look for alternative solutions.

Openness you thrive in a dynamic and fastchanging environment where all answers and processes are not in place.

Skills and experience

• Minimum 3 years of experience in technical support management handling B2B customers.

• Experience working with a technical product.

• Technical understanding strong analytical and problemsolving skills.

• Knowledge of how to write in an instructional way when communicating with customers.

It is a big bonus if you also have:

• Experience working in a SaaS company with a basic knowledge of the digital advertising and digital analytics space.

• Knowledge of any programming language.

Who we are

Funnel is a fastgrowing tech company within digital marketing working to help marketers understand how their marketing initiatives relate to their business results. Funnel is a Software as a Service (SaaS) product that helps you to get the very most from your data. Our customers range from big ecommerce companies to advertising agencies and consumer brands. Since the product launch in 2015 we have set up offices in Stockholm Boston Dublin and Sydney and have grown to service thousands of marketers all over the world with the US as the largest market.

Read more about our benefits and perks here!

Other information

This role is located in Stockholm at our centrally located office at Klarabergsgatan 29. We value increased inperson collaboration and as such we work the majority of the week from our office.

We do not sponsor relocation and we willtherefore onlyconsiderateapplicantswho are located in Stockholm and match any of the below:

Hold Swedish citizenship

Hold EU/EEA citizenship

Have a valid work permit for working in Sweden

Recruitment process

We will review your application and get back to you as soon as possible.
If you are interested in the recruitment process take a look at our career site to find out more.