Payments Officer
Posted on :
03-06-2024
Employer Active
1 Vacancy
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Job Description
- Process all deposits transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)
- Process all withdrawals transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)
- Process other transactions including (adjustments, indemnifications, and credits).
- Assist and respond to client’s payment related queries over the phone and through emails (Zendesk)
- Liaise with the Sales team to provide clients with the best payment solution available.
- Able to provide adequate information about the available Payment Providers and solutions.
- Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
- Compliance, Risk, and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
- Liaise with banks and PSPs to investigate missing payments or anomalies.
- Handle confidential information in accordance with the Data Protection Act.
- Report Technical errors and follow up on them.
Employment Type
Full Time
Department / Functional Area
Key Skills
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