Operation Specialists BPO Position - UW Pune Location

Operations Specialist Business Services Group Job Description

Primary Location: Remote Open to most locations in Continental US

Summary:

The Operations Specialist will learn various rating functions & processes in order to support Underwriting with critical data necessary for their risk pricing process. They will review analyze and prepare rating for multiple lines of business. An Operations Specialist will develop their knowledge through selfstudy courses and formal rating training.

What you will do:

• Ensure policy transactions are rated booked invoiced and issued accurately and meet the corporate time service standards. Such transactions may be quotes new business renewals endorsements and cancellations.
  
• Screen transactions to determine proper processing. Refer transactions to underwriters that require their approval complete transactions directly if within delegated authority limits.
  
• Assist in quality verification of all policy transactions processes and procedures.
  
• Report policy data to third party reporting agencies such as ePlace Registration.
  
• Communicate as needed with Accounting and Audit to answer policy questions and resolve issues.
  
• Work with system support to test releases when the verification of successful programming involves a review of the production environment.
  
• Electronically print documents into the imaging system page mark and label the documents appropriately adhering to the corporate protocols.
  
• Loss intake and claims support.
  

What YOU will bring to C&F:

• Insurance policy processing experience a plus
  
• Bachelor s degree preferred
  
• Detail oriented with the ability to make independent decisions
  
• Ability to follow protocol with an emphasis on quality and customer service
  
• Proficient in Microsoft Office Applications (Word Excel Outlook Access) and other software applications
  
• Excellent organizational prioritizing and time management skills
  
• Effective communication skills in person and over the phone
  
• Will abide by departmental policies and procedures including authority levels to comply with C&Fs risk management controls.
  

Additionally the successful candidate will be highly motivated with a positive outgoing personality possess an entrepreneurial spirit have a service mentality and be comfortable in a fast paced environment.