Claim Manager

Our client is a British luxury sports cars and electric lifestyle vehicles manufacturer.

Job Responsibilities:

1. Claims Processing and Management

• Review and Process Claims: Evaluate warranty and service claims submitted by customers or service departments ensuring they meet the manufacturers policies and guidelines.
• Documentation: Ensure all claims are accurately documented including customer details vehicle information service performed and parts replaced.
• Approval/Denial Decisions: Make informed decisions on approving or denying claims based on a thorough assessment of the validity and compliance with warranty terms.

2. Compliance and Policy Adherence

• Policy Knowledge: Stay updated with the manufacturers warranty policies updates and changes to ensure all claims are handled in accordance with current guidelines.
• Training: Provide training and support to dealership staff and service advisors on warranty claim procedures and best practices.
• Audits and Reviews: Conduct regular audits of submitted claims to ensure adherence to policies and identify any discrepancies or fraudulent activities.

3. Customer Service and Satisfaction

• Customer Interaction: Address customer inquiries and concerns related to claims providing clear explanations and resolutions to enhance customer satisfaction.
• Conflict Resolution: Handle disputes or escalations regarding claim denials or service issues working to find amicable solutions that maintain customer loyalty.

4. Coordination and Communication

• Internal Coordination: Work closely with service departments parts departments and sales teams to ensure seamless communication and coordination of claimrelated activities.
• Manufacturer Liaison: Serve as the main point of contact between the dealership and the manufacturer for all warranty and service claim matters facilitating efficient communication and resolution.

5. Reporting and Analysis

• Data Analysis: Analyze claim data to identify trends common issues and areas for improvement in the service process.
• Reporting: Prepare detailed reports on claim activities financial impacts and compliance issues for management review.

6. Financial Management

• Cost Control: Monitor and manage the financial aspects of the claims process ensuring that the dealerships service department operates within budgetary constraints.
• Reimbursement Management: Ensure timely and accurate reimbursement from manufacturers for approved warranty claims maintaining healthy cash flow for the service department.

Job Requirements:

• Education: Bachelors degree in Business Administration Business Management or a related field.
• Experience: Minimum of 57 years of experience in claim related experience in the automotive or manufacturing industry is a plus.
• Industry Knowledge: Indepth understanding of automotive technology vehicle systems and common issues.
• Analytical Skills: Ability to assess claims critically and make datadriven decisions.
• Communication Skills: Strong written and verbal communication skills for interacting with customers staff and manufacturers.
• Organizational Skills: Excellent organizational abilities to manage multiple claims and tasks efficiently.
• Attention to Detail: Keen attention to detail to ensure accuracy and compliance in all claims processing.
• ProblemSolving Skills: Ability to resolve conflicts and issues effectively ensuring customer satisfaction while protecting the dealerships interests.

Remote Work :

No