Technical Product Manager
Posted on :
01-06-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Hope youre doing great
This is Abdul from Tech Brand Staffing LLC. Ive been retained by a top employer to help them recruit for a new Technical Product Manager position. Please review the below job description and reply back with your updated resume and desired rate.
Client: Kaiser/WWT
Location: 100% Remote
Duration: 2 Years
Job Description:
Technical Product Manager the primary point of contact for Voice Services and our business stakeholders for the intake process and creation of new user stories and endtoend WxCCE Product ownership.
Job Responsibilities:
Partner with key resources internally and across functional teams to understand current customer experiences and business priorities to develop contact center services to meet business needs.
Own and guide contact center technology product strategy investments roadmap and cost structure from conception to launch.
Execute gotomarket plans for new features and offerings.
Identify and mitigate enterprise risk.
Coordinate quarterly roadmap sessions with Voice Services leadership and stakeholders.
Job Requirements:
4year college degree or relevant work experience.
5 years of experience in a product management or user experience development role.
Experience in developing product cycles schedules and roadmaps.
Proven track record of delivering product experiences within Customer Care contact routing solutions and applications.
SkillsCompetency:
Customer focused
Excellent oral and written communication skills including the ability to effectively communicate product strategy to executives and stakeholders
Ability to drive effective meetings: workshops design and problemsolving sessions.
Able to scale apply and adapt product management methodologies and frameworks.
Demonstrate and apply strong problemsolving analytical and conflict management skills.
Preferred qualifications:
CPM Certified
Experience with delivering WxCCE Calabrio WFO CCB Voice Chat and VA Channels.
Experience with WxCCE service Licensing and professional services scoping and delivery.
Experience managing Contact Center products and services for a healthcare organization.
Employment Type
Remote
Company Industry
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
