WxCCE Technical Product Manager
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Job Description
MatchPoint Solutions is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industryspecific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!
Job Title: WxCCE Technical Product Manager
Location: 100% Remote
Duration: 2 years
Rate: $55$60/hr on W2
Job Description:
Technical Product Manager primary point of contact for Voice Services and our business stakeholders for the intake process and creation of new user stories and end to end Webex Contact Center Enterprise (WxCCE) Product ownership.
Job Responsibilities:
- Partner with key resources internally and across functional teams to understand current customer experiences and business priorities to develop contact center services to meet business needs.
- Own and guide contact center technology product strategy investments roadmap and cost structure from conception to launch.
- Execute gotomarket plans for new features and offerings.
- Identify and mitigate enterprise risk.
- Coordinate quarterly roadmap sessions with Voice Services leadership and stakeholders.
Job Requirements:
- 4year college degree or relevant work experience.
- 5 years of experience in a product management or user experience development role.
- Experience in developing product cycles schedules and roadmaps.
- Proven track record of delivering product experiences within Customer Care contact routing solutions and applications.
SkillsCompetency:
- Customer focused
- Excellent oral and written communication skills including the ability to effectively communicate product strategy to executives and stakeholders
- Ability to drive effective meetings: workshops design and problemsolving sessions.
- Able to scale apply and adapt product management methodologies and frameworks.
- Demonstrate and apply strong problem solving analytical and conflict management skills.
Preferred qualifications:
- CPM Certified
- Experience with delivering WxCCE Calabrio WFO CCB Voice Chat and VA Channels.
- Experience with WxCCE service Licensing and professional services scoping and delivery.
- Experience managing Contact Center products and services for a healthcare organization.
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Employment Type
Remote
Company Industry
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
