Desktop Support Technician

Job Title: Desktop Support Technician

Location: Boblingen Germany

Duration: 612 month contract

Working model: fully onsite

Experience Level: 35 year

Fluent German Speaker

PURPOSE OF THE JOB

Provide Day to day operations support as Level 2 to end users.

Deployment of Laptops (Windows 7 10 OS) to the end users.

Provide Pre and Post Migration support for Laptop deployment

Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users.

Provide onsite hands and feet support for Server and Network related issues.

Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.

KNOWLEDGE SKILLS & EXPERIENCE

35 years of experience on Field Services and having supported Widows/End user device migrations involving hardware software and networks.

Disciplined systematic problemsolving skills required.

Handson work experience with the following:

o Windows Operating system (Windows 7 10)

o SCCM (Imaging)

Data Migration:

Migrate data from existing device to new device

Migrate data from Server and One Drive to the local machine.

VPN:

Able to configure VPN at the client PC.

Able to troubleshoot VPN related issues

Outlook 2016 (O365):

Able to configure Outlook on new machines

Able to troubleshoot all client issues including calendar.

Skype for Business:

Able to configure train (end users) and troubleshoot issues.

Applications:

Able to fix application related issues which resulted due to issues on local machines (eg: Browser Java Cache etc.)

Able to install and configure application based upon SOPs provided.

MS Office Suite:

Able to fix issues around MSWord MSExcel MSPowerPoint.

Internet browsers (e.g. Explorer Chrome Firefox)

Printers:

Able to Configure Printers

Mobile Device Support:

Able to configure email and other approved applications like iTunes on mobile device like iPhone iPad Android.

Other Common Desktop Applications:

Able to troubleshoot and fix other common desktop applications Google Chrome Firefox Adobe etc.

Imaging:

Able to install windows 10 image using USB media or Source Image Server like MDT/SCCM

Able to Install or removes hardware/software using supplied installation instructions and tools.

Capable of conducting tests of the hardware/ software affected using supplier test procedures and diagnostic tools. Corrects malfunctions. Documents results in accordance with agreed procedures.

Manage the repair of desktop equipment through the effective management of third party suppliers.

SCCM:

Able to troubleshoot client relates issue like SCCM agents not communicating with the server coordinate with SCCM team to push the necessary software to the end user systems.

Install or removes hardware/software using supplied installation instructions and tools for the applications/software that failed to install through SCCM

SharePoint:

Able to guide end users to access SharePoint troubleshoot and coordinate with SharePoint support team to resolve end user access related issues.

One Drive:

Have knowledge on usage of One Drive and able to assist user in uploading and downloading the data using one drive.

User Account Management:

Ability to liaise with the Technical Services team to ensure that user accounts and accesses are added amended and deleted in accordance with business requirements.

Floor Walk:

Provide floor walk support for pre post and during the migration period.

Peripheral Support:

Able to provide second level support on conference devices and telepresence

Ticketing Tool:

Knowledge of working on an ITSM tool Service Now

Networking:

Basic knowledge of LAN WAN principles.

Able to troubleshoot network issues

Able to provide hands and feet support for network devices at Data centres

Certifications: (Not Required but Preferred)

Windows 710 certified professional

CompTIA A certification

CompTIA Net certification