Quality yst

Responsibilities:

• Responsible for completing daily/weekly/monthly Quality Control checks by essing if work was done in line with existing procedures
• Identifying and yzing issues and helping to implement improvements on procedural and process level
• Testing and strengthening current quality controls
• Managing workload independently and efficiently within SLAs and agreed deadlines
• Cooperating closely with other company units during the case investigation
• Providing feedback to agents and identifying root cause yses for the errors
• Providing refresher sessions and trainings
• Providing high quality service to internal stakeholders and customers
• Prioritizing work accurately under pressure to meet specific reporting deadlines
• Escalating issues to the internal teams as required
• Learning new processes and rules quickly, and being adaptable to meet the needs of the business
• Identifying potential process or product gaps and supporting the business operations in streamlining processes on a global level
  
  

Requirements

• 2+ years of experience in Customer Service or KYC/Onboarding and minimum 6 months in a quality role or similar
• Knowledge of ID doentation and other relevant onboarding doentation
• Strong attention to detail and ytical ss
• Practical knowledge of Google Sheets, Forms, Slides will be a plus
• Strong ytical ss
• Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus
• You can balance attention to detail with swift and are able to stay focused when supporting multiple tasks simultaneously.
• Fluent in English. Another language is a plus
• Readiness to take ownership and responsibility