KEY RESPONSIBILITIES:
Conduct training modules for Agent Advisors and ADMs
- Conducting induction and onboarding training programs
- Training on selling skills
- Training on all MLI Insurance products and processes
- Training on all MLI Digital tools and Assets
- All other training programs as outlined in the Agent and ADM learning journey
- Conducting GID s and IID s
- Conducting PRP and FOD as and when required
Conducting training in blended delivery format
- Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings
- Developing facilitation skills and virtual delivery
skills to ensure seamless training delivery across all sessions
Administrative
- Managertrainer to drive adoption of the digital learning platform across all roles
- Responsible for driving digital assessments amongst Agents and ADMs
- Responsible for driving selflearning among Agents and ADMs
- Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
- Responsible for delivering all training adhering to the training calendar designed
- Responsible for driving business performance of all learners
- Responsible to drive attendance to all training sessions
- Responsible to capture attendance in TMS/ELM within the stipulated time defined
- Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
- Responsible to plan travel for training sessions in various locations as required
Look after training logistics
- Schedule training sessions
- Ensure wider participation of agents in programs
- Ensure setup of SMART Classroom is in place before commencing a session
Monitor progress of agents on a continuous basis
- Seek regular feedback from agents Sales Managers Partner and Managing Partner
- Ensure that agents follow moral and ethical standards when dealing with clients
- Monitor Agent development
Update training material
- Review present training material
- Scan environment
- Incorporate feedback from Agents Customers SMs Ps MPs
Ensure that the agents get updated and continuous information on MLI products
Facilitate self development of agents
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MEASURE OF SUCCESS:
- Participant feedback
- Number of days of training
- Customer survey rating
- Pass percentage of agents
- Digital adoption / adoption of digital learning platform
- Pass percentage of Agents in IRDA exams
- Attendance of Agents and employees in training sessions
- Activating agents monthonmonth against the target
- Compliance on IRDA requirements
- Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
- Reduction in training cost
- Awareness level of agents on competition
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Requirements
a. Graduate in any discipline
b. At least 23 years in sales and 34 years in conducting sales training life insurance domain would be a plus
Benefits
Industrial Standards
DESIRED QUALIFICATIONS AND EXPERIENCE Graduate in any discipline At least 5 - 6 years in sales and 4 - 5 years in conducting sales training At least 12 months experience as Sales Development Manager. Competence in knowledge about products, processes etc. and training skills To handle AP, Telengana and Karnataka