Reception Supervisor
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1 - 4 years
Not Disclosed
Salary Not Disclosed
Any Nationality
Male
1 Vacancy
Job Description
- Operations:
- Elish and maintain professional relationships with customers to ensure retention.
- Ensure that Service Advisors listen to customers and record their requests, complaints and service expectations accurately and clearly on the repair order; ensure accurate cost and time estimates are given to customers taking their schedules and convenience into account.
- Ensure the customer complaints are handled tactfully and promptly by Service Advisors with genuine concern as per dealership guidelines.
- Monitor and check progress of repair jobs with technicians and inform the customers in case of any additional problems that could result in any service cost or time overruns and also explain customer recommendations to support case for additional servicing.
- Ensure customer is informed upon the arrival of specialty parts order.
- Ensure regular and error-free maintenance of customer database.
- Ensure Service Advisors alert customers on service due for their vehicles in a proactive manner
- Approve additional service work cost estimates provided by Service Advisors to customers, after discussing the same with concerned Team Leaders
- Handle all customer complaints escalated by Service Advisors and ist them in resolving problems and maintaining high customer satisfaction standards.
- Monitor Service Advisor performance and help them provide high standards to customer.
- Accompany tester on road tests where required to ensure customer problems have been effectively resolved
Employment Type
Full Time
