Online Sales Executive
Posted on :
31-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
1 - 4 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
31-05-2024
Job Description
- Acquire leads on prospective customers from the e-commerce portal and from CRM department.
- Review enquiries received on e-commerce portal and contact customers to clarify their queries on products. Also, assist them in selecting the products by undertaking an in-depth needs analysis.
- Leverage the use of e-commerce portal and it’s features to formally explain to customers the product range, availability of stock, pricing and payments process to confirm booking of selected cars.
- Explain vehicle performance, product details, and benefits according to the sales process.
- Follow-up with customers registered on e-commerce portal, during special promotions and offers campaigns from Marketing team.
- Fix appointments to invite potential customers from e-commerce and other sources who have shown interest.
- Greet and continue assistance to the customers when they visit the showroom.
- Offer and accompany the customer in test driving vehicles according to the test drive process.
- Ensure smooth completion of the sales contract and associated documentation.
- Promote and up sell products and services.
- Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns.
- Facilitate that the F&I department receives sufficient customer information for a smooth hand-over.
- Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Manager.
- Ensure regular and prompt updates of customer database and records to increase customer satisfaction and loyalty.
Employment Type
Full Time
Department / Functional Area
Marketing / Brand Management / Marketing Research / Digital Marketing
Key Skills
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