Senior CRM Executive

• Utilize and manage various systems to ensure highquality customer data as a basis for all CRM activities.
  

• Deliver suitable treatments (events gifts coupons etc.) to each customer segment to increase satisfaction and loyalty.
  
• Ensure and enhance the quality of each treatment delivered to customers.
  

• Analyze customer data and propose changes to improve the effectiveness of acquisition retention and upselling programs.
  

• Ensure customer experience and customer service standards are well maintained.
  

• Work closely with crossfunctional teams to deliver optimized CRM campaigns.
  
• Collaborate with the Marketing team to deliver client communication schemes.
  

• Manage CRM spending budget and stock.
  

• Deliver reports and analytics as required by managers.
  

Requirements

1. Education:

• Bachelor s degree in Economics Business Administration Marketing or related fields.
  

2. Experience:

• At least 5 years of proven working experience in customer service customer experience private banking guest relations or partnership management.
  

3. Skills:

• Fluent in written and spoken English (TOEIC 700 IELTS 6.5 or above).
  
• Proficient in Microsoft Office 365.
  
• Strong synthesis analysis and reporting skills.
  
• Handson experience with CRM software/systems is preferred.
  
• Event planning and execution experience is an advantage.
  

Benefits

• Competitive salary packages with a fixed 13thmonth salary and performance bonus.
  
• Premium health care insurance.
  
• Annual performance reviews.
  
• Sponsored sports activities.
  
• Training sessions and rotation opportunities within subsidiaries.
  
• Discounts of 3050% on the Groups products.
  
• Professional and creative working environment with uptodate equipment.
  

Contact: Ngan Nguyen

Due to the immense number of applicants only shortlisted candidates will be contacted.