Management Executive Ops Services
Posted on :
30-05-2024
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Job Description
MonFri Office Hours
Location @ Depot Road
1) Achieve operational goals and key performance indicators that are aligned to the organization's overall strategic objectives 2) Serve as the public relations front for the centre by planning executing and maintaining an effective communication programme via the carious channels eg; dialogues briefings internet intranet static information newsletters and handbooks to shape behavior of customers service partners and employees. 3) Prepare and analyse statistical reports on a periodic basis 4) Analyse customers' feedback and recommend areas of improvement and solutions 5) Monitor service partners' performance and investigate late payments that are due to system problems to ensure timeliness and accuracy of payments 6) Coach train and develop employees to their fullest potential 7) Investigate any nonconformances to Service Level Agreement to faciliate corrective and preventive action 8) Review streamline and implement solutions to enhance the operational efficiency and effectiveness
EDUCATION Degree holder in financerelated field EXPERIENCE Fresh graduates may apply SKILLS Peopleoriented and ability to take challenges
Location @ Depot Road
Employment Type
Full Time
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