MonFri Office Hours
Location @ Depot Road
1) Achieve operational goals and key performance indicators that are aligned to the organization's overall strategic objectives |
2) Serve as the public relations front for the centre by planning executing and maintaining an effective communication programme via the carious channels eg; dialogues briefings internet intranet static information newsletters and handbooks to shape behavior of customers service partners and employees. |
3) Prepare and analyse statistical reports on a periodic basis |
4) Analyse customers' feedback and recommend areas of improvement and solutions |
5) Monitor service partners' performance and investigate late payments that are due to system problems to ensure timeliness and accuracy of payments |
6) Coach train and develop employees to their fullest potential |
7) Investigate any nonconformances to Service Level Agreement to faciliate corrective and preventive action |
8) Review streamline and implement solutions to enhance the operational efficiency and effectiveness |
EDUCATION |
Degree holder in financerelated field |
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EXPERIENCE |
Fresh graduates may apply |
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SKILLS |
Peopleoriented and ability to take challenges |