Senior Application Support Analyst 100 Remote
Posted on :
30-05-2024
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1 Vacancy
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Job Description
Senior Application Support Analyst Remote
A client in the government sector is seeking a skilled Senior Application Support Analyst to join their team. The successful candidate will work directly with end users including both internal employees and external stakeholders to troubleshoot technical issues manage requests and support business teams. This role requires a strong understanding of stakeholder relations and exceptional communication skills.
What is in it for you:
Hourly salary of $45.00 to $49.11 based on experience.
12month contract with a maximum extension term of 6 months.
Fulltime position: 36.25 hours per week.
Remote work: schedule from 8:15 am to 4:30 pm.
Join a passionate and inclusive team of professionals.
Responsibilities:
Technical Support: Receive and respond to inquiries related to applications supported by the Help Desk team. Address escalated inquiries received by the VIP team.
Request Management: Assist users with creating and managing requests in BERNIE (ServiceNow) and follow up as needed.
Collaboration: Work with business teams to migrate SP2016 sites to SharePoint Online. Gather requirements for SharePoint solutions and enhancements.
User Access Management: Manage SharePoint permissions user access and security settings. Assign and maintain user IDs and passwords.
Help Desk Operations: Utilize Help Desk software to enter tickets retrieve logged calls and forward pending inquiries to the next level of support.
Communication: Maintain effective communication with technical and business teams to resolve client issues. Monitor and update clients on the status of their inquiries.
Testing: Test enduser solutions bug fixes and new features to ensure they address client concerns adequately.
Training Coordination: Arrange training sessions and other necessary items for external stakeholders and internal staff.
Documentation: Develop and maintain necessary documentation and communicate application errors found during call resolution and testing.
Project Participation: Engage in related projects as required and identify future training needs.
Status Reporting: Provide regular status reports on all reported issues.
What you will need to succeed:
Bachelors degree or diploma in IT Computer Science Math or Engineering or equivalent.
4 years as an Application Help Desk Analyst working with external stakeholders.
4 years in user identity verification processes and maintaining user IDs.
4 years using Help Desk software or equivalent.
4 years working directly with clients and coordinating with both external and internal teams.
4 years supporting multiple applications for various stakeholders simultaneously.
4 years working with Microsoft Office tool suites.
1 year with Microsoft SharePoint 2005 and higher including design development and deployment.
1 year developing and delivering user manuals and training materials.
1 year documenting user requirements business processes and workflows.
1 year planning performing and monitoring User Acceptance Testing (UAT).
1 year providing enduser operational system support including data validation.
1 year supporting webbased systems with knowledge of various internet browsers.
Excellent verbal and written communication skills.
Ability to learn quickly problemsolve and work both independently and in a team.
Security Clearance: Eligibility for Enhanced Security Clearance is required.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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Employment Type
Full Time
Key Skills
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