Senior Analyst

JOB DETAILS

Job Category

1610 NC PROFESSIONAL

Department

Applications

Job Title

Senior Analyst Integration

Division

Integration Services

Job Identifier/Position #

Job Code

Job Grade

S9

Prepared on

13 April 2017

Revised on

12 October 2023

ORGANIZATIONAL PROFILE

Sidra Medicine is a stateoftheart academic medical center that will function to the level of the highest international standards. Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is: “Sidra Medicine will be a beacon of learning discovery and exceptional care ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class: Patient and Family Centered Care Health Education Biomedical Discovery

Sidra works closely with Weill Cornell Medical College in Qatar and Hamad Medical Corporation across all three activities to raise the standard of health and health care throughout the State of Qatar

DEPARTMENT/BRANCH PROFILE

The Information Management Division ensures information management standards are consistently applied across systems to maintain the level of data integrity quality and privacy necessary for clinical demographic financial evidentiary and administrative data to facilitate realtime healthcare delivery.

JOB SUMMARY

The Senior Analyst Integration is responsible for the analysis design implementation testing and support of all assigned system to system interfaces both internal and external to Sidra Medicine.

Solid Application Analyst skill includes

S/he attains expert technical competency required to support integration project deliverables and to support the integration production and nonproduction environments. The post holder adheres and is aligned to all the defined processes in the implementation and support of integration solutions. S/he particulates in analysis and designing of business process training development and deployment planning.

Executes task assignments within established timeframes and complies with requirements for status reporting. The incumbent provides expert knowledge of the integration toolsets at Sidra. And supports all phases of the development lifecycle inclusive all testing cycles; Utilizes standards and procedures to ensure uniform high quality in all projects.

Solid operational support skills

S/he monitors all assigned interfaces in the live environment; ensures accurate recording and timely execution of integration issues. The post holder is responsible for timely and accurate investigation of assigned integration issues working closely with the service desk vendors and 3rd parties. The post holder effectively communicates complex concepts with vendors customers coworkers and management both verbally and in writing.

POSITION DIMENSIONS

Reports directly to

Head – Integrations Services

Head Count

4

Number of Direct Reports

0

Number of Indirect Reports

0

Financial Accountability

N/A

ROLE INTERACTS DIRECTLY WITH

TITLE/DEPARTMENT

FREQUENCY

TYPE OF INTERACTION

Integration Team

Daily

Reporting Line Management

IT Dept

Daily

Service and Release Management

EndUsers

Regularly

Requirements Specifications Testing Workflow review

KEY ROLE ACCOUNTABILITIES

• Conducts job duties and responsibilities according to the organization’s business systems development and delivery methodology.
• Utilizes workflow and data integration documentation to formulate detailed interface design implementation plan and associated work estimates required for complete solution delivery.
• Responsible for construction testing and deployment of interfaces as per approved design.
• Assists the Integration Manager and Integration Specialists in analyzing current and future state workflows and data integration documentation.
• Identification of opportunities for process improvements in existing and new projects.
• Performs maintenance and tuning work as directed by the Integration Manager and specialists.
• Provides recommendations for improvements enhancements and innovations in assigned area to support high quality patient care safety and research.
• Supports the Integration Interface production installation and golive events including updating all elements of the production integration technical support documentation.
• Contributes to communication plans (correspondence presentations and other materials) for knowledge transfer to leadership and peers.
• Responds to service requests and coordinates issue resolution
• Responsibility for 24x7 oncall support for existing production interfaces on a rotational basis.
• Responds quickly and efficiently to any assigned incident that is sent via help desk to the team in accordance to Sidra service/support model.
• Develops solution modifications configuration and workflows based on business requirements.
• Develops and executes test plans test cases test data and test scripts as and when required.
• Participates in Defect Management processes and resolution.
• Provides first line support for service requests.
• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
• Adheres to and promotes Sidra’s Values

In view of the evolving needs and opportunities within Sidra this position may be required to perform other duties as assigned and reporting relationships may vary.

WORK ENVIRONMENT THE ROLE OPERATES IN

• Work is normally performed in an office environment
• No or very limited physical effort is required
• No or very little exposure to physical risk

ORGANIZATION VALUES

• Trust: Being competent; acting consistently reliably and predictably; acting with honesty and integrity; respecting patient employee and commercial confidentiality; delivering on commitments

• Care: Acting with empathy kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff

• Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible

• Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators

• Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes

• Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care

QUALIFICATIONS EXPERIENCE AND SKILLS – SELECTION CRITERIA

ESSENTIAL

PREFERRED

Education

Bachelor Degree Level Qualification

Experience

5 years as an Integration Analyst/Developer utilizing best practice integration techniques and development methodologies inclusive of

• Strong familiarity and experience with business processes and data flows in healthcare delivery settings including knowledge of XML X12 EDIFACT DFT Supply Chain ADT Order Results and Bill transaction sets is highly desirable.
• Significant experience utilizing real time and batch processing with TCP/IP ODBC HL7 Flat File and FTP.
• Experience of working in Agile teams using Agile processes.
• Experienced and proficient in standard integration messaging structures including HL7 X12 and other healthcare integrations and communication protocols.
• Strong familiarity and experience with business processes and data flows in healthcare delivery settings including knowledge of Web services using SOAP and REST APIs XML patient registrations orders and results generations through HL7 messages integrations. Knowledge of ADT ORM ORU DFT Supply Chain and Billing is highly desirable.
• Significant experience utilizing real time and batch processing with TCP/IP ODBC HL7 Flat File and secured FTP.
• Experience of working in Agile teams using Agile processes.

• 5 Years healthcare IT experience.
• Experience on any integration engine is preferred.
• Experience on OIC (Oracle Cloud Integration)

Certification and Licensure

Cloverleaf Level 3 or any similar tool Certification

Professional Membership

Job Specific Skills and Abilities

• Demonstrated knowledge of Clinical Healthcare in both inpatient and outpatient settings.
• Cloverleaf or OIC or any other integration knowledge is desired.
• Experience in Cloverleaf Engine suite or any other integration tool.
• Knowledge of Oracle integration cloud and associated components is preferred.
• Knowledge of Technical Service Delivery Methodologies and Interface Related Knowledge Management
• Demonstrated knowledge of Clinical Healthcare in both inpatient and outpatient settings
• Strong interpersonal and communication skills.
• Proficiency with interface engine technology is required.
• Progressive experience in a healthcare IT environment is required.
• Strong interpersonal and communication skills.
• Proficiency with Microsoft Office suite.
• Fluency in written and spoken English.

• Knowledge of Cerner FSI and CCL scripting.
• Knowledge of Cerner applications like PM office Power chart and core code builder.
• Experience working in Agile methodologies.

VERIFICATION

The position holder confirms they have read and understand the contents of their job description.

Position Holder:

Signature: Date:

Skills

Release Management, Test Cases, Mef, Training Development, Information Management, Visio, Ftp, Tcp/ip, Accountability, Rest Apis, Xml, Microsoft Office, Agile Methodologies, Web Service, Test Plans, Microsoft Office Suite, Soap, Agile, Workflow, Leadership, Methodologies, Communication Skill, Listening, Odbc, Analysis And Design, Patient, Rest Api, Documentation, Soa, Data Integration, Technical Support, Oracle, Decision Making, Knowledge Management