Collection Manager JKT

Responsibilities include:

1. Investigating and implementing new initiatives to enhance departmental efficiency and increase collections.
2. Improving overall collection functions.
3. Managing the collections call center.
4. Setting targets for individual collections call center.
5. Conducting interviews for new staff.
6. Reporting on and forecasting collections.
7. Approving credit notes and refunds.
8. Ensuring compliance with company policies and procedures.
9. Keeping the team motivated and committed to achieving set goals.
10. Providing ongoing feedback to senior management.
11. Offering continuous guidance to consultants.
12. Promoting good working relationships with colleagues and other departments.
13. Serving as a role model for staff and demonstrating how to achieve results.
14. Constantly monitoring staff activity levels and productivity.
15. Generating daily weekly and monthly reports.
16. Effectively managing staffrelated issues including performance management and disciplinary procedures. Approving leave overtime and incentives monthly.

Qualifications and Skills:

• Bachelors degree in Economics Management Accounting Mathematics or related fields.
• Previous experience in the Collections industry is advantageous.
• Advanced proficiency in Microsoft Excel including solid experience with advanced formulas.
• Excellent analytical skills with the ability to create and present detailed reports.
• Proficient in team management and negotiation.
• Strong problemsolving attitude and adaptability.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as a team player.
• Demonstrates emotional intelligence and assertiveness.
• Strong administration skills.

Remote Work :

No