Data Center Operations Specialist

Client Introduction:

In this role you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Banking Industry known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Purpose

Support of Infrastructure services and ensure maximum availability for Banking Business Services.

Knowledge Skills and Experience

• Good Knowledge of workload Automation & Scheduler Tools
• Good knowledge on Windows & Unix operating systems.
• Good knowledge on Networking concepts and Administration.
• Good knowledge on backup and storage systems.
• Good knowledge on ORACLE & SQL platforms.
• Basic Business application concepts.
• Good Knowledge of CLOUD concepts.

Experience in troubleshooting coordination and reporting.

• Incident problem and change management concepts.
• Experience 6 7 years.

Key Result Areas

• Experienced in datacenter operations and application deployment.
• Support Job Schedulers & File Transfer tools Administration.
• Support Enterprise Monitoring and backup Tools.
• Prompt reporting of production issues with impact analysis and taking necessary action for rectification.

Operating Environment Framework and Boundaries Working Relationships

• Execute operation activities on different systems as defined in SOPs.
• Execute EOD BOD and intraday batches as per SOP.
• Job Schedulers & File Transfer tools Administration.
• Tracking of DC operations service tickets.
• Monitoring application batches as per the SOPs given by various internal teams and escalation and recording of the issues.
• Escalation & recording of systems application and batch problems. Liaising with various teams within the bank for operations.
• Monitoring of alerts from various Enterprise Monitoring systems of the Bank.
• Liaise with infrastructure owners application owners Vendors for various support related activities on 24x 7 rotation shift basis.
• Deployment of approved changes on various Infra platforms.
• Escalation recording and Tracking of all incidents till closure of incidents.

Problem Solving

• Problem and Incident Management of infra platforms.
• Change Control Disciplines.
• Policies and SLA Management.
• Liaising with various inter department teams & Vendors.
• Support Audit Security and Regulatory compliance requirements.

Decision Making Authority & Responsibility

Maintaining MTTR & UPTIMEs.

• Liaising with Incident Management teams.
• Responsible for Product management and escalation of issues on timely manner.

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