Assistant Spa Director

Qualifications

Education and Experience

• Bachelor’s Degree (Business Administration) is an asset.
• Minimum of 2 years’ experience in a management position in a spa or related field.
• Experience in spa therapy role is recommended.
• Previous luxury hotel experience with background in financial budgeting and forecasting.
  

Additional Information

Talent and Culture / Team Communications

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Regular communication and departmental meetings for the colleagues in each department including regular updates, motivation and recognition.
• Attend briefings to communicate daily spa and fitness activities as well as understand what is happening within the hotel.
• Ensure spa and recreation team maintains a positive relationship internally and with other departments in the hotel.
• Efficient organisation of the onboarding of all new Accor staff and cross-training of all colleagues in all applicable positions and aspects of job tasks.
• Assist in the recruitment, development, training and recognition programs of all team members.
• Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
• Understand and adhere to the Accor Code of Ethics book.
  

Health, Hygiene and Safety

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
• Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.
• Assist in the development and compliance of all departmental emergency procedures.
• Ensure all potential and actual hazards are reported as well as rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying
• hotel regulations and strictly following existing laws.
• Handle emergency situations with urgency and discretion.