Spa and Recreation Manager

Job Description

• Oversee day-to-day operations of the spa and recreation areas.
• Monitor inventory and order supplies as needed.
• Ensure a high standard of customer service is delivered consistently.
• Handle guest complaints and resolve issues promptly and professionally.
• Develop and implement guest service policies and procedures.
• Recruit, train, and supervise spa and recreation staff.
• Conduct regular performance evaluations and provide feedback.
• Prepare and manage budgets for the spa and recreational activities.
• Monitor financial performance and implement strategies to achieve revenue targets.
• Track and report on financial metrics and KPIs.
• Ensure all operations comply with health and safety regulations.
• Conduct regular inspections and risk assessments.
• Implement safety protocols and emergency procedures.
• Develop and maintain relationships with guests and members.
• Gather and analyze feedback to improve services and guest satisfaction.
• Organize events and activities to engage guests and enhance their experience.
  

Qualifications

• Previous experience in spa and recreation management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in financial management and budgeting.
• Knowledge of health and wellness trends and best practices.