An international food chain is looking to hire a dedicated and experienced Restaurant Operations Manager to oversee the daily operations of our restaurants in Bahrain Oman & India. The Operations Manager will play a key role in managing budget increasing revenues maintaining the highest standards of service quality and customer satisfaction. This position requires strong leadership organizational skills and a commitment to delivering a superb dining experience.
Duties and Responsibilities
- Financial Management: Monitor budget and financial performance increase revenues analyze sales data and implement costcontrol measures to achieve financial targets.
- Team Leadership: Manage motivate and mentor restaurant staff including servers kitchen staff and frontofhouse personnel to ensure exceptional customer service and a positive work environment.
- Operational Efficiency: Optimize restaurant operations by implementing efficient workflows procedures and scheduling to meet customer demand while controlling costs.
- Customer Satisfaction: Ensure a high level of customer satisfaction by monitoring service quality addressing customer feedback and resolving issues promptly and professionally.
- Inventory Control: Manage inventory levels including food beverages and supplies to prevent shortages minimize waste and maintain product freshness.
- Health and Safety Compliance: Enforce health and safety standards food safety protocols and cleanliness guidelines to ensure a safe and sanitary dining environment.
- Staff Training: Develop and implement training programs to enhance staff skills product knowledge and service standards.
- Shift Management: Oversee shift schedules staffing levels and labor costs to ensure optimal coverage during peak hours and maintain a smooth operation.
- Vendor Relations: Build and maintain relationships with suppliers negotiate contracts and monitor deliveries to secure highquality ingredients and cost effective supplies.
- Marketing Initiatives: Collaborate with marketing teams to execute promotional campaigns events and marketing strategies to attract and retain customers.
- Facility Maintenance: Ensure the restaurants physical appearance is well maintained addressing repairs and maintenance as needed.
- Compliance: Ensure compliance with international standards.
Requirements and Qualifications
- Bachelors degree in hospitality management business administration or a related field (preferred).
- Proven experience as a Restaurant Operations Manager or in a similar leadership role within the restaurant industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in restaurant management software and pointofsale systems.
- Financial and budget management experience.
- Knowledge of food safety regulations and health codes.
- Strong problemsolving and decisionmaking skills.
- Customerfocused mindset and commitment to service excellence.
- Adaptability and flexibility to work in a fastpaced environment.
- Ability to work evenings weekends and holidays as needed.
Job Type: Fulltime
Experience:
- Restaurant Operation Manager: 5 years (Required)
- Team Leading: 5 years (Required)
This job has been sourced from an external job board.
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