Job Title: Customer Service Assistant
Location: Miami FL
Position Type: Fulltime
Company: Tone Talk Tel
Job Description:
We are seeking a dedicated Customer Service Assistant to join our team and support our customers with exceptional service. As a Customer Service Assistant you will be the first point of contact for our customers providing assistance resolving inquiries and ensuring their overall satisfaction.
Key Responsibilities:
- Respond promptly to customer inquiries via phone email or inperson.
- Troubleshoot and resolve customer complaints in a professional and efficient manner.
- Maintain a thorough understanding of our products services and promotions.
- Collaborate with other team members to ensure seamless customer experiences.
- Keep detailed records of customer interactions and transactions.
- Follow communication procedures guidelines and policies.
- Uphold company standards for customer service excellence.
- Continuously seek opportunities to improve customer satisfaction and service efficiency.
Qualifications:
- Excellent communication skills both verbal and written.
- Strong problemsolving abilities and attention to detail.
- Ability to remain calm and courteous under pressure.
- Proficiency in computer systems and software applications.
- Ability to multitask and prioritize tasks effectively.
- Positive attitude and willingness to learn.
- Flexibility to work various shifts including evenings and weekends.