Salesforce Project Manager Contract

*This is a 4 month day rate contract role*

Here at Collinson weve been building the biggest and boldest loyalty programs for over 30 years and now drive 1Bn loyalty transactions a day. In the post pandemic digitally economy loyalty is becoming increasingly important in more industrys as well more personalised omnichannel and emotionally connected. To deliver the next chapter in Collinsons loyalty story Collinson is partnering with Salesforce to build the future of loyalty on Salesforce C360/Loyalty management technology. Salesforce provides Collinson with the ability to drive uniqueness at scale. We are looking to match this with Customer Experience (CX) visionaries that understand the capabilities of SF and push the boundaries of whats possible to deliver CX and moments that matter for our customers

Purpose of the job

The role is integral to the Product and Innovation team focusing on expanding the various Salesforce clouds that Collinson has integrated to elevate its travel experience brands. Positioned within the newly formed Professional Services team this role involves managing relationships internal clients partners and Collinson teams both onshore and offshore.

We are in search of a Project Manager who is not only adept at handling all aspects of endtoend project management. This individual will be instrumental in leading and innovating our project management processes ensuring they are designed for repeatability and scalability within the Product and Innovation framework.

Key Responsibilities

Managing the daytoday operational aspects of a complex / strategic project running multiple projects concurrently from the initiation through to completion and handover to production / client

Clarifying roles & responsibility for the project team and key stakeholders

Managing key stakeholder & sponsor expectations

Lead on the planning of projects with various teams in the business accumulating in the creation of Epics and User Stories that are maintained in a backlog

Assembling and managing project resources including identifying resource requirements

Lead all Scrum ceremonies Standups Backlog refinements planning and retrospectives

Manage and monitor project progress through each Sprint

Ensuring appropriate project documentation is produced and published on Confluence

Identifying and manage risks and issues

Work with offshore teams in different regions/time zones

Champion Agile principles and methodologyensuring that the highest quality standards are met

As a senior member of the team be responsible for providing direction guidance and allocating and overseeing the work of junior members within the team

Communicating budget progress/status risks and challenges to senior stakeholders via project reports and steering committee

Knowledge skills and experience required

The ideal candidate will have background in Marketing Automation projects around datadriven products within automation integration and implementation projects and would be an expert with agile project management and successful delivery.

Skills

Certified Scrum Master qualification either with the Scrum Alliance or PMI

PMP certified

Risk & Issue management

People Management

Excellent written and spoken English

Critical thinking and problemsolving skills

Delegation

Negotiation

Conflict management

Able to communicate affectively across various levels of management

Decision making

Planning and Organising

Influencing and leading

Strong financial literacy inclusive of estimation costing tracking and monitoring project budgets anticipating and resolving any financial / commercial risks within programmes and projects

Experience

At least 8 years experience in a project management capacity

Extensive experience in using Scrum

Good working knowledge of Salesforce Marketing Cloud JIRA and Confluence

Experience managing software development projects

Experience of leading multidisciplined distributed development teams including managing external

vendors and agencies providing services for projects

Understanding of loyalty marketing CRM and marketing automation

Experience defining operating and support models key processes and championing them

Experience at motivating and supporting teams to achieve challenging timelines and goals

Person Specification

High level of accuracy and attention to detail

Exceptional customer focus and ability to work under pressure

A creative innovative person that likes getting stuck in and is keen to learn and grow

Ability to operate independently in a proactive manner

Composed demeanour

Excellent people skills

Able to build strong relationships across the organisational structure Flexible on process but committed to impact

Exceptionally good at dealing with conflicts and managing resolutions

Strong character and presence capable of handling tough and demanding stakeholders in a respectful and productive manor

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.