Property Management Assistant

We have exciting opportunity for a professional enthusiastic and tenacious individual to join our residential lettings team. The successful candidate will be supporting an experienced Property Manager as a Property Management Assistant looking after a large portfolio of managed properties.

Once the successful candidate completes their initial probationary period (normally 6 months) then there will be the opportunity to work some of their week from home.

Our Company recognise that our staff are our biggest asset and as such have an extensive rewards system in place to demonstrate our appreciation for the valuable contribution they make to our business. This includes a lucrative salary and benefits package. Over and above their standard holiday allocation which increases with length of service every team member also gets their birthday off. Furthermore for every five years served staff enjoy a selection of rewards including a meal out for two weekends away on us or vouchers of an equivalent value.

Duties will include:

• Liaising with contractors booking maintenance appointments and processing routing checks to ensure we are fully compliant.
• Retrieving and processing valid EICR’s EPCs and Gas Safety Certificates.
• Receiving maintenancebased queries either by telephone or email from private tenants who occupy properties which our company manages on behalf of private landlords.
• Reporting these to landlords and securing authority to instruct approved contractors to investigate and provide related quotations.
• Liaising between tenants and contractors to arrange access.

• Provide regular updates to landlords and tenants on the progress made in resolving the relevant issue.
• Maintaining accurate records within our internal database of enquiries received actions taken related conversations and communications sent or received.
• Remaining in regular contact with the relevant local lettings branch and other internal staff who fulfil specific roles linked to the management of the property.

Requirements:

• Candidates must have a minimum of 6 months experience working within residential lettings or property management.
• A natural ‘problem solver’ with a ‘can do’ approach to proactively progressing and resolving a maintenancebased issue.
• Effective communication skills both orally and in written format.
• A confident outgoing enthusiastic attitude and professional approach.
• Well organised with the ability to prioritise the most urgent jobs amongst a busy workload.
• IT proficient familiar with most standard MS Office packages.

Training:

• Successful candidates will receive comprehensive training both initially and thereafter in line with their level of previous experience.
• Professional accreditations can also be acquired and Beresfords will fund the full cost of the relevant course material.

Hours of Work:

Primarily Monday to Friday 8.30am to 5.30pm. Occasional Saturdays will be required after successful completion of initial probation period to deal with urgent maintenance issues. These will be on a rota basis (typically circa 1 in 8) working from home. When worked some time off in lieu will be provided.

Hybrid Working:

During the initial probation period any successful candidates will work at our Head Office in Springfield Chelmsford.

Following successful completion of a probationary period candidates will then revert to working on a hybrid