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You will be updated with latest job alerts via emailJob Description:
Customer Support Operational Management:
a. Lead day to day support operations to ensure that customers are receiving responsive and quality support from organizational CS
b. Planning and executing the global support goals for each year
Support Engineer/ Analysts Management:
a. Build a team that reflects organization values of support excellence personal growth and teamwork
b. Inspire employees to work smarter and find purpose in their roles
c. Build career plans for support staff
d. Train or project manage the technical training of each support engineer
e. Train support engineers by growing current and future leaders
Efficiency and Customer Feedback Management:
a. Report to Mgt of support customer health & KPIs
b. Monitor tickets and diagnose areas for improvement
c. Collaborate with Projects and RnD team to advocate for product improvement and support policy
Skills & Experience:
Full Time