Technical Support Specialist 10794

Hi

My name is Shubham Sharma and I am a Staffing Specialist at SDK Software Inc. I am reaching out to you on an exciting job opportunity with one of our clients.

Title: Technical Support Specialist(10794)

Location: Enon Oh 45323 (Onsite)

Contract length: 6 months with a possibility of extension

Any visa will work

W2/1099

Duties:
Uses remote tools and cloud technology to provide technical support for hardware software store networks and applications
Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
Identifies and corrects issues before a location is aware of a problem using cloud and webbased applications
Determines the best course of action to improve performance and efficiency of store systems equipment and applications
Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
Understands and completes proper processes when installing software
Directs field personnel in installing new equipment that is going on the store network
Configures and upgrades software on newly installed devices
Implements software changes for fuel dispensers and fuel tanks
Sets up new DVR equipment and configures recording settings including using proper naming conventions for multiple cameras
Provides troubleshooting by using remote tools connected to other legacy networks
Manages multiple tickets and works them in order of emergency to lowest priority
Identifies reoccurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
Reads interprets and follows procedures described in the internal knowledge base
Provides documentation for knowledge base articles
Works with thirdparty help desk vendors as applicable
Maintains inventories and orders parts as needed
Provides phone support as needed
Attends training classes as required to stay current with new equipment troubleshooting procedures and technology
Initiates timely communication of critical events to Store Support Team Leads
Completes other duties including special projects as assigned by Management

Education Requirements:
Associate degree in Computer Networking or 2 years of related experience
Specialized training in network communication PC architecture and application support

Experience Requirements:
Prior help desk experience preferred

Skill Requirements:
Complete understanding of the store network (hardware and software) PC architecture wireless communication router and thirdparty cellular devices
Knowledge of nonstandard equipment that is not connected to the Speedway network
Ability to manage simultaneous connections to multiple stores and pieces of equipment and ability to prioritize the order in which repairs are made
Ability to research and resolve issues
Capable of working in a fastpaced environment
Excellent verbal communication skills and the ability to explain technical information in laymans terms
Well organized with the ability to work under pressure and meet tight deadlines
Excellent understanding of intradepartment functions and operations
Ability to perform repeated bending standing and reaching
Ability to occasionally lift up to 40 pounds
Available to work a variety of shifts including second and third shift weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department

Thank You

Regards

Shubham Sharma

Associate Recruiter

SDK Soft Inc./ Siri Info Solution

(D)

US Citizen/Green Card candidates are encouraged to Apply

Disclaimer: We respect your online privacy. If you would like to be removed from our mailing list please reply with Remove in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this email is intended only for the use of the individual to whom it is addressed and may contain information that is confidential privileged and exempt from disclosure under applicable law. If you are not the intended recipient be advised that the unauthorized use disclosure copying distribution or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce. Note : Any resume submitted by Siriinfo is presented with the understanding that the candidate is being considered for your direct endclient (endclient is the company where the work will be performed). If there is any other company involved between the endclient and your company please do not submit this resume without our written approval. If you submit the resume to another third party Siriinfo reserves the right to work with the third party directly.