Job Title: Customer Account Administrator
Location: Ft. Worth TX 76114.
Duration: 06 Months CTH
Shift hours: 1st Shift
Job Description:
- Quotes reviews and administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations.
- Responsible for the direction and oversight of assigned customer accounts.
- Interprets customer requests monitors performance and delivery investigates complaints and ensures compliance with warranty or maintenance agreements.
Essential Functions:
Essential Functions Statement(s)
- Primary interface to the customer for daily questions.
- Participate in customer meetings. Responsibilities include giving presentations to customers.
- Communicate order status.
- Administer nontechnical changes and expedite requests.
- Identify/confirm whether engineering product definition exists.
- Review and understand each customer purchase order and contract.
- Assure price adjustments are implemented.
- Initiate purchase order (PO) review.
- Collect necessary information to process export licenses for shipping purposes.
- Authorize Return Material Authorizations (RMAs).
- Ensure technical questions are answered by the Business Teams.
- Responsible for ensuring obstacles preventing the entering of sales orders for New Products are resolved.
- Ensure logistics conditions are met in accordance with contract requirements.
- Perform proforma invoicing.
- Provide support to Demand Planners as required (i.e. web portals customer forecasts etc.)
- Review customer portals incorporate PO releases and changes in demand information.
- Process credit/debit memos in an efficient & timely manner.
- Collect necessary documentation for new account setup after consultation with Business Team Leader.
- Provide professionally written correspondence to customers.
Position Qualifications Competency Statement(s)
- Communication (Oral & Written) Ability to communicate effectively with others using the spoken word as well as the ability to communicate in writing clearly and concisely.
- Customer Oriented Ability to take care of the customers needs while following company procedures.
- Presentation Skills Ability to effectively present information publicly.
- Assertiveness Ability to act in a selfconfident manner to facilitate completion of a work assignment or to defend a position or idea.
- Active Listening Ability to actively deal with convey and understand the comments and questions of others.
- Accuracy Ability to perform work accurately and thoroughly.
- Relationship Building Ability to effectively build relationships with customers and coworkers.
- Time Management Ability to utilize the available time to organize and complete work within given deadlines.
- Meticulous Ability to pay attention to the minute details of a project or task.
- Judgment The ability to formulate a sound decision using the available information.
- Problem Solving Ability to find a solution for or to deal proactively with workrelated problems.
- Organized Possessing the trait of being organized or following a systematic method of performing a task.
- Working Under Pressure Ability to complete assigned tasks in stressful situations.
- Ethical Ability to demonstrate conduct conforming to a set of values and accepted standards.
Skills & Abilities:
- Due to the nature of the work performed must be a U.S. Citizen or permanent resident alien.
Education:
- Degree in Business or related field or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field.
- Professional entry level position.
- May have limited prior industry experience or worked with direction in student internship program.
Computer Skills:
- Proficiency (intermediate skills) in tools such as Microsoft Word PowerPoint Excel Web focus/data warehouse and other similar software products.