IT Service Desk Supervisor

Job Title: IT Service Desk Supervisor

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

• Lead and guide the IT service desk team offering support mentorship and direction.
• Ensure smooth daytoday operations of the service desk resolving technical issues promptly.
• Act as the point of contact for complex technical problems providing assistance and advice to team members.
• Monitor service desk performance metrics and implement strategies for ongoing improvement.
• Develop and update documentation including procedures knowledge base articles and troubleshooting guides.
• Collaborate with other IT teams to address and resolve complex technical issues effectively.
• Stay informed about the latest technology trends and best practices in IT service management.
• Serve as a liaison for vendors and external service providers.
• Ensure compliance with company policies procedures and security standards.
• Manage special projects and tasks as assigned by management.

Requirements:

• Bachelors degree in Information Technology Computer Science or related field or equivalent practical experience.
• Demonstrated experience in a technical support role with a proven track record in leadership or supervision.
• Solid understanding of IT service management principles and methodologies (ITIL certification is advantageous).
• Proficiency in troubleshooting hardware software and network issues.
• Excellent communication skills with the ability to explain technical concepts to nontechnical individuals.
• Strong leadership qualities emphasizing team development and mentorship.
• Ability to manage priorities and time effectively in a fastpaced environment.
• Experience with ticketing systems (e.g. ServiceNow JIRA) and remote support tools.
• Flexibility to work outside of regular business hours when required.
  
  If you meet these qualifications please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.