We are collaborating with a highly reputable BPO known for its outstanding employee satisfaction ratings to find a Frenchspeaking Team Leader.
Position: Team Leader
Location: Thessaloniki Greece
Work Model: Onsite
Employment Type: Fulltime
Tasks
- Conduct comprehensive content analysis to swiftly identify and address breaches of community standards terms of service and legal obligations providing guidance to content moderators.
- Offer constructive feedback and personalized coaching to content moderators enhancing their performance and ensuring consistency in moderation decisions across the team.
- Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency driving continuous improvement initiatives.
- Collaborate closely with Operations Training and Product Development teams to streamline moderation processes optimize tools and foster synergies across departments for enhanced effectiveness.
- Stay updated on industry trends best practices and regulatory changes concerning content moderation proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.
Requirements
- Fluent in English (C1) and French (C1) with excellent grammar skills in both languages.
- Bachelors degree in a related field or equivalent work experience.
- Proven experience in team leadership preferably in a BPO or tech company environment.
- Strong understanding of online community standards legal requirements and regulatory frameworks related to content moderation.
- Excellent analytical and problemsolving skills with the ability to make sound decisions under pressure.
- Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content.
- Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with crossfunctional teams.
- Proficiency in using moderation tools and platforms as well as Microsoft Office Suite and Google Workspace.
- Experience with machine learningbased moderation tools and technologies will be considered an advantage.
Benefits
- Competitive remuneration package based on experience skills and performance.
- Shifts within a 24/7 operational schedule.
- Relocation support.
- Wellness coaching sessions to ensure awareness of wellness resources and aid in job adjustment.
- A dynamic and creative team with a positive and friendly atmosphere.
- Excellent work environment with great employee reviews.
- Guidance and tools to help you reach your full potential.
If you are a proactive and detailoriented individual with a passion for maintaining high standards in content moderation we encourage you to apply for this exciting opportunity. Join our team in Thessaloniki and make a significant impact in a supportive and dynamic work environment.